FAQ

  • Why did we create BH?

    In the past few years, we surveyed 300 Malaysian homeowners through trusted Facebook communities, face-to-face conversations. The results were loud and clear:

    74% were hit with many hidden charges and scammers.

    63% faced poor workmanship, and they had to fix it themselves.

    Only 11% could book a contractor online without hassle.

    That’s unacceptable.

    So we created BH to solve what the industry wouldn’t:
    ✅ Transparent Pricing —no surprises.
    ✅ Vetted workmanship—with warranty by Mr Hock, 阿福.
    ✅ Fast, 3-click booking—from your phone.

    You shouldn’t have to chase people to get your home fixed right. With BH, now you don’t have to.

  • 1. What services do you offer?

    We provide full renovation and maintenance services—electrical, plumbing, tiling, roofing, painting, air-cond and more—handled by vetted, experienced local contractors. Located in Ipoh, Perak, Malaysia.

  • 2. How do I book a consultation?

    You can book directly via our website “Contact“ or “Fast Appointment“ if urgent. Just select your preferred date/time and service type, and we’ll match you with the right contractor and will go for site-visit.

  • 3. Is there a consultation fee?

    Yes, there is an RM80 per site visit fee to confirm your needs and provide accurate costing.

    This fee is waived if you hire us after the consultation. All pricing will be transparent.

  • 4. How are your contractors vetted?

    Each contractor goes through:

    Background & experience checks, Skill tests (when needed), On-site quality audits, Reviews from past clients.

  • 5. Can I get an instant renovation quote?

    Yes! Our platform includes a transparent, calculator-based estimator for standard jobs. For larger projects, we offer a fast quotation after the site visit. Get the Quote now. Also tell us more about the details.

  • 6. Do I need to pay before the work starts?

    Yes,

    An RM80 consultation fee is payable upon our arrival at your site.

    Deposit upon project confirmation.

    Final balance upon job completion.

    All Pricing is transparent.

  • 7. Is there any warranty for your work?

    Yes,

    We offer workmanship warranties (subject to job type). You’ll receive this in writing before you proceed.goes here.

  • 8. How can I trust your pricing?

    We follow transparent market-based pricing. Every job is itemized so you know what you're paying for—NO hidden charges and NO surprises.

  • 9. Can I get updates during the project?

    Yes. We provide:

    Live WhatsApp photos.

    Progress updates.

    E-approvals for major changes.