Privacy Policy

Data protection is our priority too
Effective Date: December 2025

1. Introduction

We at BH are committed to protecting your privacy. This policy explains how we collect, process, and store your personal data in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA). This policy applies to all users of our website and services.

2. Personal Data We Collect

Contact & Identity: name, email, phone, address.
Project Details: service type, room photos, renovation preferences.
Usage Data: browser/device info, site interactions via cookies.

Your data is used strictly for:

  • Providing detailed quotes.

  • Scheduling site visits and services.

  • Sending project updates via email or WhatsApp.

  • Improving our platform experience (analytics only).

  • We will never use your data for marketing or promotional purposes unless you explicitly consent.

3. Purpose of Data Use

4. Legal Basis & Consent

By submitting your information, you consent to its processing for the purposes listed above. You may withdraw this consent anytime—please contact our Data Protection Officer.

5. Disclosure of Your Data

We may share your data with:

  • Vetted contractors for quoting or carrying out services.

  • Third-party service providers (e.g., payment gateways, hosting platforms).

  • All partners must sign agreements ensuring your data is protected. We do not sell or disclose your personal data for marketing without explicit consent.

6. Data Retention & Disposal

We retain your data only as long as necessary:

  • Project-related information: e.g. quotes, communications, photos, up to 36 months after project completion.

  • Legal/tax records: up to 7 years if required.

  • After the retention period, your data will be securely deleted or anonymised.

7. Data Security

We implement physical, technical, and organizational security measures to protect your data, including restricted access, encryption, and regular system audits.

You have the right to:

  • Access personal data we hold about you.

  • Request correction of any inaccurate data.

  • Withdraw your consent for processing.

  • Contact our Data Protection Officer if you wish to exercise these rights.
    DPO Contact:
    Email: leon@bhhock.com

8. Your Rights Under PDPA

9. Cross-Border Transfers

If we store or back up data outside Malaysia, we ensure the receiving country meets PDPA-equivalent protections or that we’ve obtained your explicit consent.

Under the PDPA Amendment Act 2024 (effective December 1, 2025), we will notify the Personal Data Protection Commissioner and affected individuals without undue delay if a data breach or unauthorized disclosure occurs.

10. Data Breach Notification

11. Cookies & Tracking

We use cookies for website functionality and analytics only. You can manage or withdraw consent at any time via your browser settings.

12. Updates to This Policy

This policy is reviewed and updated as needed. The date above reflects the current version. Please revisit this page for any changes.